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Product Warranty

General conditions for all warranties

1.Duration of the Manufacturer's Warranty
Each manufacturer’s warranty lasts different durations which stated against each product, starting from the date of  receipt/delivery.

 

2.Conditions for Manufacturer's Warranty
In order to rely on this manufacturer’s warranty, proof of purchase by presenting the original, copy or photo of invoice or the print-out of online order invoice is required to evidence the first purchase and all subsequent replacements.

 

3.Products in not covered under the Manufacturer's Warranty

  • Product that has been stored/installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products;
  • Product has not been used in accordance with the user manual or Instructions that accompanies the product; 
  • Normal wear and tear; 
  • Damage caused by impacts or accidents; 
  • Damages caused by external factors; 
  • Display or discounted products; 
  • Product without the original, copy or photo of sales invoice;
  • Products have not been purchased from authorized Hong Kong retailers.

4.Warranty claims
The manufacturer’s warranty is not transferable in any case and can only be used by the first owner of the product. In case of claiming the manufacturer’s warranty, the customer must report any defect to the Authorized Hong Kong or Macau retailer within seven days of its discovery.

Image Title

Mattress

The following mattresses entitle to 1-year manufacturer's warranty.

What is covered under this manufacturer's warranty?

What is not covered under this manufacturer's warranty?

Stroller / Pet Stroller / Car seat

The following stroller entitle to 1-year manufacturer's warranty.

The following pet stroller entitle to 1-year manufacturer's warranty.

The following stroller entitle to 2-years manufacturer's warranty.

The following stroller entitle to 3-years manufacturer's warranty.

The following car seat entitle to 2-years manufacturer's warranty.

The following car seat entitle to 3-years manufacturer's warranty.

What is covered under this manufacturer's warranty?

What is not covered under this manufacturer's warranty?

Bed Cot and Highchair Wooden Materials

The following cots entitle to1-years manufacturer’s warranty:

The following cots entitle to 3-years manufacturer’s warranty:

The following cots entitle to 7-years manufacturer’s warranty:

The following high chairs entitle to 1-years manufacturer’s warranty:

The following high chairs entitle to 2-years manufacturer’s warranty:

The following high chairs entitle to 3-years manufacturer’s warranty:

The following high chair entitle to 7-years manufacturer’s warranty:

The following high chair accessories entitle to 3-years manufacturer’s warranty:

What is covered under this manufacturer's warranty?

What is not covered under this manufacturer's warranty?

Bikes / Trike /Scooter

General

The following bikes/trikes entitle to 1-year manufacturer’s warranty:

What does this Limited Warranty cover?

What must you do to keep the Limited Warranty in effect?

What is not covered by this Limited Warranty?

This Limited Warranty will be void if the product is ever:

What will the Manufacturer do?

About other products(Or register for maintenance)

Stokke®

The following products entitle to 2-years manufacturer's warranty.

- JetKids by Stokke®  

- Stokke® Flexi Bath

- Stokke® Limas Carrier

- Stokke® MuTable™  V1

- Stokke® MuTable™  V2 (Extend to 3-years warranty by registration)

- Stokke® Snoozi™ Bassinet Bed(Extend to 3-years warranty by registration)

The following products entitle to 3-years

- Stokke® Yoga™

 

*You can extend the warranty of some product by registration. 

>Registration<

 

Caraz

Customers who purchase a Caraz Baby Room from your store will enjoy a 1-year free door lock replacement service. If the door lock malfunctions within one year of use, we will provide up to 2 free replacements. (Terms and conditions apply.)

 

*After registration, damaged door locks can be replaced free of charge

>Registration<

 

 

Swandoo

About Swandoo Warranty：

-By registering your product online you can extend your product warranty(Online registration is required within 3 months from the date of purchase.)
>Registration<

 

Manufacturing and material defects(except soft parts)：
-Before registration, 2 years
-After registration, 8 years

 

Textiles (Fabrics)：
-Before registration, 1years
-After registration, 3 years

 

Ridesafer

-Before registration, 1years
-After registration, 3 years

 

*Products can extend the warranty period after registration

>Registration<

 

Bugaboo

About Bugaboo Warranty：

-Bugaboo products come with a 2-year manufacturer's warranty. The warranty can be extended to a total of 4 years, provided that the product is registered online for the extended coverage within 3 months of the original purchase date.
>Registration<

 

 

Joolz

You can enjoy a 10-years transferable warranty (with original proof of purchase) by register in Joolz website within 6 months of purchase.

>Registration< 

 

Nuna

Customers have to register for warranty within 14 days of purchase. The registration form will be attached on the box in QR code format.

>TRVL™ <

>Other products<

 

Haenim

Haenim Sterilizer machine is entitled to 1-year manufacturer’s warranty.

Haenim Sterilizer LED light bulb is entitled to 2-years manufacturer’s warranty.

Tel: (852) 23480433

 

CuboAi

CuboAi Plus Smart Baby Monitor  is entitled to 1-year manufacturer’s warranty. You can contact CuboAi CS during the warranty period [CuboAi personnel can be contacted in the CuboAi App (Settings → Private message customer service)]

E-mail:support@cuboai.com

 

 

UPPAbaby®

The following products entitle to 2-years manufacturer's warranty.

- UPPAbaby - Remi Playard

 

Waldmann

The following products entitle to 2-years manufacturer's warranty.

- Waldmann - Cidoo Free-Standing Luminaire

The following products entitle to 20-years manufacturer's warranty.

- Waldmann - Lavigo D Free-Standing Luminaire

- Waldmann - Lavigo VTL Free-Standing Luminaire(Automatic induction)

- Waldmann - Lavigo R - Standing Luminaire(Automatic induction)

 

Yamatoya

The following products entitle to 1-years manufacturer's warranty.

-Yamatoya - Buono 3 Book Wagon

-Yamatoya - Buono 3 kids desk & chair

-Yamatoya - Norsta 3 Bookshelf

-Yamatoya - Norsta 3 Kids Desk

-Yamatoya - Norsta 3 Chair

-Yamatoya - Norsta 3 Toy Box

 

Hoppl

The following products entitle to 1-years manufacturer's warranty.

-Hoppl - Colo Colo Chair & Desk

-Hoppl - Bed cot

-Hoppl - bebed play circle

 

——

 

For the following brands, please contact :

 

Beaba
Tel: (852) 36902590

 

Britax

Tel: (852) 39564091

 

Babybjorn

(852) 3184-0660

 

——

 

In the case of any dispute, the decision of Jakewell shall be final.


For enquiries, please contact our dedicated Customer Services team: (Mon-Fri 10am – 5pm, non-public holidays)
Email: info@jakewell.com.hk
Whatsapp: 66889320


(Updated on March 205)

（For products installation and guideline,  Click here to check more details.）