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🚚🆓 Hong Kong FREE SHIPPING for $599 or above! (Additional charge for specific products & outlying islands.)

✨ Extended Baby Expo promotion is available now! Click to explore! 🤎

Click now 💬🔍 to connect our WhatsApp enquiry!

🚚🆓 Hong Kong FREE SHIPPING for $599 or above! (Additional charge for specific products & outlying islands.)

✨ Extended Baby Expo promotion is available now! Click to explore! 🤎

Click now 💬🔍 to connect our WhatsApp enquiry!

🚚🆓 Hong Kong FREE SHIPPING for $599 or above! (Additional charge for specific products & outlying islands.)

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Product Warranty

General conditions for all warranties

Duration of the Manufacturer's Warranty

Conditions for Manufacturer's Warranty

Products in not covered under the Manufacturer's Warranty

Warranty claims

Mattress

The following mattresses entitle to 1-year manufacturer's warranty.

What is covered under this manufacturer's warranty?

What is not covered under this manufacturer's warranty?

Stroller / Car seat

The following stroller / car seat entitle to 1-year manufacturer's warranty.

The following stroller / car seat entitle to 2-years manufacturer's warranty.

The following stroller / car seat entitle to 3-years manufacturer's warranty.

What is covered under this manufacturer's warranty?

What is not covered under this manufacturer's warranty?

Bed Cot and Highchair Wooden Materials

The following cots entitle to1-years manufacturer’s warranty:

The following cots entitle to 2-years manufacturer’s warranty:

The following cots entitle to 3-years manufacturer’s warranty:

The following cots entitle to 7-years manufacturer’s warranty:

The following high chairs entitle to 3-years manufacturer’s warranty:

The following high chair entitle to 7-years manufacturer’s warranty:

The following high chair accessories entitle to 3-years manufacturer’s warranty:

What is covered under this manufacturer's warranty?

What is not covered under this manufacturer's warranty?

Bikes / Trike /Scooter

General

The following scooters entitle to 6-monthsufactr’s urewarranty:

The following bikes/trikes entitle to 1-year manufacturer’s warranty:

Parts of Huffy bike (Limited Warranty):

What does this Limited Warranty cover?

What must you do to keep the Limited Warranty in effect?

What is not covered by this Limited Warranty?

This Limited Warranty will be void if the product is ever:

What will the Manufacturer do?

About other products

Haenim

Haenim Sterilizer machine is entitled to 1-year manufacturer’s warranty.

Haenim Sterilizer LED light bulb is entitled to 2-years manufacturer’s warranty.

Tel: (852) 23480433

 

CuboAi

CuboAi Plus Smart Baby Monitor  is entitled to 1-year manufacturer’s warranty.You can contact CuboAi CS during the warranty period [CuboAi personnel can be contacted in the CuboAi App (Settings → Private message customer service)]

E-mail:support@cuboai.com

 

Stokke®

The following products entitle to 2-years manufacturer's warranty.

- JetKids by Stokke®  

- Stokke® Flexi Bath

- Stokke® Limas Carrier

- Stokke® MuTable™  V1

- Stokke® MuTable™  V2 (Extend to 3-years warranty by registration)

- Stokke® Snoozi™ Bassinet Bed(Extend to 3-years warranty by registration)

 

 

*You can extend the warranty of some product by registration. 

>Registration<

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For the following brands, please contact :

Beaba
Tel: (852) 36902590

 

Britax

Tel: (852) 39564091

 

Babybjorn

(852) 3184-0660

 

Joolz

You can enjoy a 10-years transferable warranty (with original proof of purchase) by register in Joolz website within 6 months of purchase.

>Registration< 

 

Nuna

Customers have to register for warranty within 14 days of purchase. The registration form will be attached on the box in QR code format.

>TRVL™ <

>Other products<

 

——

 

In the case of any dispute, the decision of Jakewell shall be final.


For enquiries, please contact our dedicated Customer Services team: (Mon-Fri 10am – 5pm, non-public holidays)
Email: info@jakewell.com.hk
Whatsapp: 66889320


(Updated on October 2023)

(For products installation and guideline,  Click here to check more details.)